Privacy Policy

Information We Collect

At Fenira Wux, we collect various types of information to provide you with our AI-powered financial planning services. This includes personal identification details you provide directly, such as your name, email address, phone number, and postal address when you create an account or contact us for services.

We also automatically collect certain technical information when you use our platform. This includes your IP address, browser type, operating system, and details about how you navigate through our services. This data helps us improve our platform's performance and user experience.

How We Use Your Information

Your information serves several important purposes in delivering our financial planning services. We use it primarily to provide personalized financial recommendations through our AI system, which analyzes your financial situation to suggest appropriate strategies and solutions.

Service Delivery

We process your financial data through our AI algorithms to generate customized financial plans, investment recommendations, and budgeting strategies. This processing is essential for delivering the core value of our service – personalized financial guidance tailored to your specific circumstances and goals.

Communication and Support

We use your contact information to communicate important updates about your financial plans, respond to your inquiries, and provide customer support. This includes sending you regular reports, market updates that might affect your financial strategy, and notifications about your account.

Information Sharing and Disclosure

We maintain strict controls over who can access your personal information. Generally, we do not share your data with outside parties except in specific circumstances that are necessary for service delivery or required by law.

Service Providers

We work with carefully selected third-party service providers who help us deliver our services. This includes cloud hosting providers, payment processors, and communication tools. These providers are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by New Zealand law, regulation, or legal process. This includes responding to court orders, regulatory inquiries, or other lawful requests from government authorities. We will notify you of such disclosures unless prohibited by law.

Data Security and Protection

Protecting your financial information is our top priority. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

All data transmission between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Your information is stored on secure servers with advanced firewall protection and intrusion detection systems. We regularly update our security measures to address emerging threats.

Access Controls

Access to your personal information is restricted to authorized personnel who need it to provide services to you. Our team members undergo security training and are bound by confidentiality agreements. We use multi-factor authentication and regular access reviews to ensure only appropriate individuals can access sensitive data.

Your Rights and Choices

You have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights and maintain control over your data.

Access and Correction

You can request access to the personal information we hold about you at any time. If you find any inaccuracies, you can ask us to correct or update your information. Most personal details can be updated directly through your account dashboard, while more complex changes can be requested through our support team.

Data Portability

You have the right to receive your personal data in a structured, commonly used format. This allows you to transfer your information to another service provider if you choose. We'll provide your data export within 30 days of your request.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.

Active Account Data

While your account remains active, we retain your personal and financial information to provide ongoing services. This includes your financial plans, communication history, and service preferences. You can update or delete specific pieces of information through your account settings.

Account Closure

When you close your account, we begin the process of deleting your personal information. However, we may retain certain data for up to seven years to comply with New Zealand financial services regulations and tax requirements. After this period, all personal information is securely deleted from our systems.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized services. These small data files help us remember your preferences, maintain your login session, and understand how you use our platform.

Types of Cookies We Use

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our platform. We provide clear information about our cookie usage and obtain your consent where required by law.

International Data Transfers

While Fenira Wux operates primarily in New Zealand, some of our service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information according to New Zealand privacy standards.

We only work with international providers who can demonstrate adequate data protection measures. This includes contractual commitments to maintain the same level of protection that your data would receive in New Zealand, regardless of where it's processed or stored.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or by posting a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated. Continued use of our services after any changes constitutes acceptance of the updated policy.